Get into the details
Find answers to the most common questions about our EV charging solutions, including ordering processes, local support, technical details, and more. If you need further assistance, please don't hesitate to contact our team.
To order X280 EV chargers, please visit our website or contact our sales team directly via email or phone. We offer personalised consultations to ensure you select the right charger to meet your needs. Our team can guide you through the selection and ordering process smoothly.
X280 provides comprehensive local support across Australia, including installation assistance, on-site servicing, and a dedicated customer service hotline available during business hours. We also offer remote diagnostics and troubleshooting to resolve issues quickly and efficiently.
AC (Alternating Current) charging typically uses lower power levels and takes longer to charge an EV, ideal for home or overnight charging. DC (Direct Current) charging is faster, making it suitable for rapid charging stations along highways and in commercial settings where quick charging is necessary.
Load management refers to the ability to dynamically adjust the power usage of EV chargers to match the available electrical capacity. It prevents circuit overloads and ensures efficient power distribution across multiple chargers, especially in facilities with limited power availability.
Whether you require load management depends on your installation site’s power capacity and the number of chargers installed. It’s typically necessary in locations with multiple EV chargers or where the total demand could exceed the electrical system’s capacity.
A 7kW single-phase charger provides power through a single-phase electrical supply, common in residential settings. It charges slower than a 22kW three-phase charger, which uses a three-phase supply to offer faster charging speeds, suitable for commercial settings or homes with higher power availability.
Charging As A Service (CAAS) involves providing EV charging infrastructure and services for a monthly fee, eliminating the upfront costs of purchasing and installing chargers. This service includes installation, maintenance, and often software solutions for managing the chargers.
AC chargers typically add around 20 to 40 kilometres of range per hour of charging, depending on the charger’s power output and the vehicle’s charging capacity.
DC chargers can add approximately 100 to 300 kilometres of range per hour of charging, making them significantly faster than AC chargers. The exact rate depends on the charger’s output and the vehicle’s maximum charging rate.
A tethered charger comes with a fixed cable that plugs directly into the vehicle, while a universal charger features a socket that allows any compatible charging cable to be connected, offering more flexibility for different types of EV plugs.
Partnering with X280 offers numerous benefits, including access to top-quality EV charging solutions, comprehensive local support, and competitive pricing. Partners may also benefit from marketing support, technical training, and lead generation programs to help grow their business in the emerging EV market.